BMC Software

BMC is a large software company headquartered in Houston, Texas.  They specialize in BSM (Business Service Management) tools for mainframe and distributed environments.  Their BMC Atrium CMDB product acts as a central repository for their other offerings which are categorized by their phase in the system lifecycle:

  1. Plan
  2. Request
  3. Provision
  4. Monitor
  5. Govern

The following diagram includes links to documentation on their product offerings

Their BSM products are divided into a number of product lines. 

  1. BladeLogic provides facilities to configure, provision, patch and monitor software images.
  2. Service Desk supports incident reporting and work orders, service level agreements, workflow and process automation.